Frequently Asked Questions

If you have any questions about the care we can offer at Little Oaks, we’d love to hear from you and have you visit the home.

Please click the Contact link to get in touch.

We have also put together a FAQ below to help in the meantime.

Is there always a room available?

Not always. We are a small home and do not have a dedicated room for respite or emergency admission. We do however operate a waiting list for permanent care and we’re happy to take bookings for respite if a room is available.

Will my Doctor still visit me if I live in the home?

If you come from outside our designated area you will need to re-register with a local GP. We have the support of Priory Surgery in High Wycombe who are happy to visit our residents within the home.

Will there be nurses on duty?

No, we are a residential care home which means we do not employ nurses. We can provide for a wide range of complex needs and disabilities, and do have access to specialist nurses, dieticians, physiotherapists, speech therapists and palliative care teams as required.

Do you provide Hairdressing services?

Yes, our hairdresser visits weekly.

Do you provide services such as Chiropody, Dentistry, or Opticians?

Our Chiropodist visits residents in the home every 8 weeks to cater for any complex issues, however, basic foot care is undertaken by the manager as she feels this gives her quality time on a one to one basis with the residents . We use a company called Outside Clinic which provides an Opticians service and they visit the home as required. Other services such as Dentistry and Physio are not provided in-house, but we will ensure that you have access to all of these services and others in the community either through referral or booking.

Will I be able to keep my own tablets and medicine?

Yes, if you want to although this will be assessed and reviewed regularly. We will require you to keep your medication in lockable storage within your room as permission must be obtained from the GP in accordance with medical regulations.

Are staff on duty day and night?

We have staff on duty 24 hours a day, every day of the year.

How many residents are there in a home?

We are registered for 35 people over the age of 65.

Do you accept couples?

Yes, we welcome couples. You can share one bedroom and use the other as a sitting room or have single rooms. The choice is yours, we have two Jack & Jill rooms specifically for this purpose.

Is there privacy / areas to entertain visitors?

We aim to provide residents with privacy. We have a Conservatory, Dining room, Terrace, garden and seating areas around the home where you can find peace. You can entertain your friends or relatives anywhere of you’re choosing around the home or in the privacy of your own room. We are always happy to provide you with extra chairs should you need it as well as refreshments.

May I bring my own furniture?

We are very happy and actively encourage you to furnish your room as you wish, subject to any safety requirements. We supply all large items of furniture such as wardrobes, beds and chests of drawers but are happy for you to bring additional pieces to make it homely and inviting.

What about my valuables?

For safety, we recommend that valuables are looked after by your family, solicitor or bank. If you do bring them into the Home, we advise you to take out personal insurance as we are unable to take responsibility for valuable items. We encourage residents to keep money in a bank or building society account rather than in the Home. We can help to arrange this if necessary.

When can I have visitors?

You are welcome to receive visitors at any time. If you plan on having visitors after 10p.m. at night, we politely ask that you notify a member of staff so we are aware.

Can I go out when I wish?

Residents who are not at risk can come and go as they please. The issue of what constitutes a risk will be discussed with you, your family or advocate if necessary. In any case, we would like you to let a member of staff know if you decide to go out so they will not worry about where you are. If you wish to have a meal later than the normal time, a member of staff will arrange this for you.

Can I go away for the weekend or on holiday?

You are free to go away for the weekend or on holiday at any time. Please let us know in advance so we can ensure you have any help required i.e. extra medication etc.

What about my laundry?

We have an onsite Laundry room and our staff will do your laundry for you. To ensure your clothes are returned to you, we ask you to label all your clothes clearly. Dry cleaning and delicate clothes washing must be undertaken by the family and we will not be responsible for any lost items if they are not clearly labelled.

Can I make phone calls when I wish?

Most of our bedrooms have telephone points. If you want to have a telephone in your room we are happy to help you transfer your number or set up a line on your behalf.

Can I have a bath when I wish?

Yes and if you wish, our staff are happy to assist you.

Do I have a say in the running of the home?

Yes, we welcome suggestions and feedback about the service we provide. We will give you a questionnaire to complete annually. We also have a comments and suggestions box by the front door. Our ears are always open to you and we encourage residents to speak to management and staff regularly to let us know what we can do to improve the running of the home. Staff will always consult you about any changes that may occur in the Home.

To whom do I talk to if I have any worries or concerns?

The Manager is the best person to go to first. If you feel that your problem has not been resolved satisfactorily you can contact the Proprietors directly. Our staff can help you do this. We can also assist you in accessing independent advice and advocacy. Our complaints procedure details the steps you should take if you are dissatisfied in any way, and our policy is available to view.

What happens if I go into hospital?

We will keep your room for you and ensure that all personal items are kept secure. Fees will be payable as normal.

Will I have someone to escort me if I have to go to hospital?

We will try our hardest to ensure you have an escort if you need to attend hospital, but we cannot always guarantee that a staff member will be available. We will, however, endeavour to contact your next of kin so that they can meet you at the hospital. We always send full details with any resident who has to visit a hospital, and we telephone the hospital regularly to find out how you are getting on and whether the hospital needs further information.

Can I try living in your home?

Yes you can come and stay with us for respite or on a month’s trial period before deciding to stay permanently.

Can I leave the home if I decide it is not for me?

Yes, however, one month’s written notice period is required after the initial month trial period.

We always welcome visitors to look around the home for themselves and speak to us.

Please click the Contact link to get in touch.